Push notifications (even when the app is closed)

All roles

Get important alerts on your device even when the app is closed (web and installed app).

Presentation

In addition to real-time notifications (when the app is open), you can receive PUSH notifications directly on your device - even if the app is closed or you are logged out. Just like a banking app: you are alerted right away, and the detail appears once you log in.

For security, the pushed notification stays GENERIC: it shows no sensitive data (no product name, no figure). You must open the app and log in to see the content - so even on a locked or shared phone, nothing leaks.

Access

Available on the WEB (browser) and as an app installed to your home screen (PWA), on desktop and mobile. Open the notification center (bell icon): an "Enable notifications" banner appears until it is done.

Interface

"Enable notifications" banner: A button that asks the browser for permission then subscribes you to push. It only appears on web/PWA, until you accept or decline. "Later" hides it without enabling anything.

Step-by-step procedure

Open the notification center (bell icon). If the "Enable notifications" banner is present, tap "Enable". -> The browser asks for permission to show notifications. (Check: Accept. If you decline, you can re-enable later in your browser site settings (permissions).)
On mobile, for better notifications, install the app to your home screen (browser menu > "Add to Home screen"). -> The app opens full screen and can receive notifications even when closed.
When an important alert occurs (e.g. critical stock), a notification appears on your device. Tap it. -> The app opens; log in to see the alert detail.

Examples

Stock alert received in the evening, app closed: In the evening, app closed, a product hits critical stock. Your phone shows "Critical stock - open the app". The next day you open the app, log in, and immediately see the product.

On the native desktop app (Windows) or the native Android APK, "app closed" push is not available: you get real-time alerts when the app is open. For mobile push, use the app INSTALLED from the browser (PWA).

If another user logs in on the same device, notifications automatically follow the last logged-in user.

Error messages

Could not enable. Check your browser permissions.

Cause: The browser blocked notifications (a previous decline, or a browser setting). - Solution: Click the padlock on the left of the site address, set Notifications to Allow, then reload the page (Ctrl+Shift+R). The app also shows a "Notifications blocked" banner with these steps. Once blocked, the browser prevents the app from asking again automatically: this setting is manual.

Tips

Push COMPLEMENTS real time, it does not replace it: when the app is open, you already see everything live.
The push notification never shows sensitive data: this is intentional (security). The detail is in the app, after login.
You control WHICH alerts you receive in Settings > Notification preferences.
You can turn push on or off for THIS device at any time via the switch at the top of Settings > Notification preferences (consent: you decide).