Reset a forgotten password

All roles

Receive a code by e-mail and set a new password, in 3 steps.

Presentation

If you have forgotten your password, you can reset it yourself, without waiting for the administrator, using a code sent to your e-mail.

On the sign-in screen, tap the "Forgot password" link below the password field.

Step 1: enter your e-mail and date of birth, then tap "Send code". -> A code is sent to your e-mail address. (Check: Check your mailbox (and the spam folder).)
Step 2: enter the received code, then tap "Verify". -> The code is validated and you move to the next step.
Step 3: enter your new password, then tap "Reset". -> The password is changed; you can sign in with the new one.

The code has a limited validity. If it has expired, restart step 1 to receive a new one.

Invalid or expired code

Cause: The entered code is wrong or no longer valid. - Solution: Restart step 1 to receive a new code, then re-enter it quickly.